Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Accidentally purchased tickets on wrong date and chatted with an agent immediately after. The following is a chronological timing of the events that occurred: Unsubscribe easily. I simply want a partial refund because I feel that is fair. Chicago Illinois This is absurd! SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. You get an email when the tickets are sold, and then you either upload them or ship them. Agreed! There were no humans to talk to to get my tickets before the event started. They refused to issue a refund as they said the tickets were sent via email. 10.1K Ratings. I ordered premium tickets for the orchestra section. We absolutely value your feedback and apologize for the stress this may have caused you. Do I need to print these tickets? Report as inappropriate. He said they can't refund anything because they connect 3rd party sellers. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I paid for the first 15 rows. I do not expect Keillor to come back to Denver at his age. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. We are all set now and appreciate her cheerful assistance. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. They are aware of this issue. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. These people are thieves and liars. Vivid seats will not do anything. Thank you, you have successfully subscribed to our newsletter! This review was chosen algorithmically as the most valued customer feedback. Great customer service skills. I had a purchase trouble on Vividseats. We appreciate your patience. We would like to look further into this for you. Vivid Seats goal is to safely and securely connect customers with event tickets. I asked to print the tickets for my group but was told I had to use the electronic system. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. It told me the section of the tickets but not the exact seat numbers. Vivid Seats. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. This changed due to Covid, but we did not get a refund because it was getting rescheduled. She says no digital. Desired outcome: Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. We apologize for the frustration you experienced. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Scammed!!! If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. I was going to the AFC championship game and bought a parking pass from Vivid Seats. Our online support team is here to help resolve your concerns. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. This will surely increase the credibility of your complaint. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. We are filing fraud with the bank and reporting to the bbb. My credit card was charged $328.30 that day. 5 Weeks later changed their policy!!! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. He was very polite, professional, kind, and made the process very easy! I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Do not trust Vivid Seats!!!! People need to understand that VividSeats works against you. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Our content is intended to be used for general information purposes only. I could not attend. Vivid Seats ranks 27th among Tickets sites. I don't expect they are willing to give an apology. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Avoid purchasing thru Vivid at all cost. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. The company was founded in 2001. Suggest you use another ticket broker. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Finally got my tickets and had a great time speaking to the very helpful gentleman. Takes no accountability for a time glitch that had us go to a show at the wrong time. They refunded, but I am out 2 nights for the hotel. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Ticket master from now on! Vivid refused a refund! I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! I hate what you stand for. I would never have the paid this amount of money for average seats. The agent will be able to grant you a refund if your scheduled event has been canceled. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. The issue was they didnt have the tickets, but had 2 close by. I asked to speak to the manager, told me there was no one above him. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Vivid Seats has not responded to my email. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Chicago, IL 60606-0606. He checked several times and assured me that the seats were handicap. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Its not final unless I had the tickets available which I didnt. It asked how many tickets I wanted which I selected two. Absolutely disgusting. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Abel helped me and made the process easy. It went to automated system and never got a person to talk to. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: 100% Buyer Guarantee is a complete falsity. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. I suggest never doing business with them. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Share your photos and videos with others to prove the truth of your words. He said I should post the tickets for sale. Never received tickets or a refund let alone even an apology. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. They refuse to give a refund due to sending the tickets prior to showtime. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. It is a safe and secure process. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Never again. We believe in full transparency, and strive to ensure our fans are informed. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends IE, Hundreds of people are standing in front of you. Original review: Feb. 9, 2023. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. A. I was charged $1, 053.00. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. If I purchase both sets, will the seats be together? I did not get what I paid for. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! I wish you didn't exist. I complained and they advised these were upgrade tickets and no refund would be issued. We do this to make sure each fan is able to choose tickets that are most accommodating to them. They won't refund me or get me two tickets together. Order number [protected]. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Customer service would not help since the event was technically postponed and not cancelled. Thanks Vivid Seats. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Also, VividSeats says all orders are 100% . I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! 3 for $533.58. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. They deserve to go bankrupt as they cost me $800. If there is more I will do that as well lost time and money. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. I tried not to trip thinking I could sell them forward. Making sure our fans are able to attend their desired event through us is our top priority. But, that won't happen with your company. The market price provided by Vivid was over $500 per ticket. The site is a fraud and they are aware. The latest review was 2 months ago. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. We lose as a result of your opportunistic business model. Sellers can choose the price for their tickets and modify them at any time. Ticket resale limitations; prohibition; exception. Definitely recommend. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot.