My electric bill is one-third of what it used to be. Horrible and I do mean horrible customer service. Maybe mentioning that in their maintenance brochure may be helpful. Even though he was on medical leave, he would still call me or text me. It didn't feel like they were unreachable. All of Sunruns solar plans come with a worry-free warranty, which covers equipment repairs and replacement, including parts and labor. They had great installers. 30 days before check-in) instead of the standard 24 hours after check in 50% refund if cancellation is made 30 full days prior to check in I gave my information to the guy at Costco. Most solar leases require $0 down, and solar leasing companies make it easy for you to sign an agreement on the same day. Please contact us at 1-800-321-1770 opt. We live in a rural area, and when we get monsoon season, we always lose electricity, so everybody up here wants battery backups. Thank you so much. Heres a quick guide to help you understand what youre signing up for if you accept a Sunrun quote. The entire process can take several months to complete. Upon approval from the utility company, you can begin using your solar panels. Please review these Terms carefully and click "Checkout" to agree. Understanding how much electricity your panels will generate, and how much you will need to buy from your utility, can help you confirm that your system is the right size for your home. Use the U.S. Energy Information Administration, a federally funded resource for energy statistics and analysis, to get context about what sort of rate increase to expect in your state. However, they refuse to work with us in adding language in the settlement that protects ourselves from them walking all over us again. It customizes home systems based on energy usage history, the customers design preferences and the roof space, using an automated site modeling tool that profiles roof characteristics like shading, pitch and sun exposure. We know that starts at the individual employee level. To ask questions, one has to send them a question and they respond back, so you wouldn't talk to a live person until you pre-accepted the deal. And I felt more at ease. I had to take care of permitting myself cause they didnt do it. Customers are generally satisfied with their solar systems, but some say the initial cost was high. When youre selling a home with a leased solar panel system on the roof, there are options outside of canceling the leasing arrangement: you may be able to transfer the lease to the new homeowner, buy-out the remainder of the lease and have the system removed, or purchase the solar panel system at market-value and leave it on your roof. It says, When your panels get dirty, spray them off with water from the ground. Multi-junction solar cells: what you need to know. I'm really nervous. But they did not mention snow removal. And your system is connected possibly with the wrong app.. However, even if you cannot cancel your solar lease, there are often other options available to explore. However, that might not always be the case. Sunrun customizes solar system installations based on factors like a customers energy usage history and a homes roof. and they just called me and told since they installed different panels my monthly cost will be twice as much .. Use the "Enter your keyword here" search bar at the beginning of each section. We're thrilled you had a good experience, Sheryl! However, everything is straightened out now. Evaluate the quality of the solar panels and inverters included in your offer to ensure that its up to your standards for a 20-year commitment. As a wife, we always get told by our husbands to stop using water and too much electricity. The solar company failed to submit the proper paperwork to get approval read more. Free solar panels: are they really free in 2023? The utility company installs a net meter so Sunrun can track how much solar electricity you produce and use. Even though they're very nice, they're not able to fulfill the technical side of their job as well as I would like. If you want to see significant savings when you sign up for a solar lease or PPA with Sunrun, your total monthly payments should be much lower than an average electricity bill from your utility. Sunrun contracted to install solar, then reneged without informing me, costing me months of delays. The salesperson deterred me from getting a battery system because he said it would be too expensive. Its not hot, and I can go out in my garage and my battery's charging and producing electricity for my house. Best of luck! February 1 - April 13, Noon: $64. That took a little while too. They were shocked. That being said, you should call the rep and discuss your concerns and then cancel if you still feel it appropriate. I contacted the loan people and Sunrun, and everybody said, No. A state policy called net metering meant we could sell back excess production to SoCal Edison, earning us about $7.50 a month, but even. Theyd take care of the paperwork and it would come off of my loan. They gave me a video for what to do when APS finishes their stuff to switch it on. An authentic testimonial video published by Sunrun on February 03, 2023 using Vocal Video. Improvements to design and cost reductions continue to take place. After I had the install though, I saw the loan was for the full amount. I'm a big fan of Sunrun, and I would recommend them to anyone. The customer service is absolute garbage as it takes 3+ hours to get through to someone just to get redirected and cut off with no call back (this happened many times). Most solar lease contracts are difficult to cancel without legal action. As soon as spring came, they performed installation and we are very happy with it. See solar prices from qualified, local companies. It snowed in December 28th and it snowed here about a foot. This time frame may be different from one leasing company to another, but you can expect it to be around 30 days after signing a contract. I said, they took their time out of their schedule to talk to him. When you sign a Sunrun lease or PPA, you are giving the company permission to install solar panels on your home. Importantly, if you buy a previously-leased solar panel system, you may not be eligible to claim the federal investment tax credit (ITC) given that it has already been claimed by the original owners of the system (the leasing company). This is the first time Ive ever had solar, and one question I forgot to ask was how to clean my panels. Thank you for taking the time to share your experience! Buyout: In this case, you can prepay the balance on the remaining lease and have the solar panels either removed or left on the house. Truthfully, it can be difficult to cancel a solar lease without some sort of legal action. And it also made the, the sound from the outside to the inside, it made the sound quieter. We'll cover this cost, all of that." Literally, until they put the solar on your roof, you can cancel. Thank you for sharing your story, Douglas. I understood, the first month or two, they have to adjust with the previously owed bill, but I havent received anything from Sunrun yet about a bill. Free maintenance on leases. I contacted Sunrun and discovered it's a little hard to deal with customer service. There were a lot of stuff going on when we were ready to move forward. I interviewed three different companies when I got interested in solar. Sunrun qualifies all of its forward-looking statements by these cautionary statements. Find salaries. In fact, Bloomberg published a story about a prospective homebuyer, who experienced difficulties buying a home that had a leased SunRun solar panel system on it the lease remained in effect even after the death of the person who owned the home and signed the leasing agreement, as the, However, even if you cannot cancel your solar lease, there are often other options available to explore. And that's the point when the money will come back to you if you actually qualify for it. Technically they have you sign a bunch of stuff. The lawsuit alleges that the company violated the Telephone Consumer Protection Act (TCPA) by selling solar products and using automated phone dialers and prerecorded messages. It was a full year after we signed the contract before we got solar. Accredited Since: 5/8/2009. It's one reason the whole brouhaha about the USPS delays was not minor. Are you considering a lease or PPA offer from Sunrun? Even when I met the sales rep, I got the same thing, it was a sale, but genuine. We're happy to hear you're saving money with Sunrun, and the install went well! Additionally, be sure to confirm that the electricity bill information is accurate for your home. Leasing contracts from SunRun, Vivint, or other third-party owned providers offer a short time frame where you can cancel the contract without incurring any penalty. Thanks for your review, Jennifer! They installed on my roof 9/7/2022. And it kind sat there for three weeks until Xcel decided to make an appearance. You will get rejected, people will cancel on you all the time (especially because the company has terrible reviews), customers don't show up . Generally, prospective home buyers consider rooftop solar panel systems an attractive feature, especially when it will save them money on their new utility bills. The system was designed to produce so much power and that Sunrun guarantees that their system will produce that. Several states have broad three-day "cooling off" periods Similar to the FTC rule but broader in scope, some state laws give consumers three days to cancel a solar contract. Kerry is an expert in all things solar she's worked in the industry for over seven years, initially as an Energy Advisor dedicated to helping people compare their solar options and make well-informed energy decisions. Importantly, if you buy a previously-leased solar panel system, you may not be eligible to claim the. So, we're still good. But weve been able to use the AC and run our Jacuzzi, and financially, we can do this now. Download Sunrun Human Rights Policy. Call the sales guy too if youd like. It took a bit of time to get up and running with utilities though. Team up with the #1 residential solar and storage company in the U.S. They were pretty good, and installation was fast. selling a home with a leased solar panel system. A consumer-buyer can cancel certain contracts for any reason (or for no reason) and need not give an explanation. So long as you find the right installer, equipment, and financing option, you shouldnt experience buyers remorse after going solar. Business Incorporated: 6/20/2008. Hi Haley! My well always runs and my air conditioner runs as well. That's how long it took to get the ball rolling. If your contract doesnt specify exact dates for buyouts, many solar leasing providers offer the opportunity to back out of a solar lease contract at any point by purchasing the solar panel system at the fair market value. Don't expect anything for three months. There's a lot of different departments, and I kept getting shuffled between them. Register for free to start comparing quotes. So my parents basically signed a SunRun PPA contract on the tenth of September and upon reading through the contact, I noticed that it will lock us into a 25 year lease with them. I would recommend it. I bought a house that had sunrun panels so we had to take over the lease. You have the right to a 3-day Cancellation Period after signing a solar contract or agreement.