It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). We cannot guarantee that the travel service provider will credit you with point for your booking. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. combination of at least two of the following components selected before Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. If you would like us to petition to the airline for a special request, we will advocate on your behalf. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. If you have a layover, you should check if there are transit requirements for that country as well. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. When youre ready to use it, you can check flights on our website to have an idea of what you want. For all online air bookings, full payment is required at the time of purchase. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. If you have registered before, please check your registration is valid and has not lapsed. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Please speak to one of our consultants for further details. StudentUniverse is not an insurance company. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. You should be aware that costs could increase closer to the departure date. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . So yes, they would ask you to upload some documents before . However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Most airline tickets do allow changes for a fee, plus any difference in fare. Many airlines are offering to waive change fees for flights booked in the next few . Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. No need to worry, your credit will still live in My Wallet. Bad. Please see the chart below to see if your flight is eligible for these rewards. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Airlines have been updating their policies regularly as the situation is changing. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. To find the change rules for your flight ticket, look under the My Trips section of your account. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). How do I change or cancel my flight ticket? Vote. However, ***** policy allows rescheduling of your flights until September 2023. You are solely responsible for any such fees as well. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Were all working overtime to try and help as much as we can. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Many travel arrangements (e.g. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Call us when youre ready to rebook and we can help you use credit. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. You are solely responsible for any such fees. A credit or debit card must be used to confirm any booking. Your travel credit and expiration date can be found in My Wallet. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. All accommodation ratings are set by the relevant provider. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Write a Review. Please be aware that overseas safety and hygiene standards are often lower than in the UK. We recommend that you consult with your doctor or specialist clinic before commencing travel. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. We have unique discounts available for students and anyone under 30. . accounting for a significant proportion of the package. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. All refunds will be delayed until the situation stabilises. Please refer to your airlines policy for more details on when your credit has to be used by. Become a FREE member to access our exclusive student travel discounts. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Please ask us to confirm what protection may apply to your booking. These include: In these instances, you would need to contact us for help completing your booking. Regardless of the situation, we have to stick to airline policy. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. All rights reserved. These terms were last updated on 17 September 2018. (Opt out at any time). Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Please see your booking confirmation email for details of your booking provider and confirmation reference. A refund must never exceed the original payment amount. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. StudentUniverse UK has got you covered. StudentUniverse assumes no liability for the acts of the service provider in refusing service. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Also, current discount deals are available at the link. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Heres some answers to the top questions we are getting and information to help us help you faster. Please allow adequate time to obtain any such advice or documents. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. We really cant speak to any insurance questions. Yes! Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. accommodation (c) vehicle rental or (d) other tourist services We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. Once you call, you can leave your number for a call back when we get to your place in line. And in case you didnt know, you dont have to be a student to book on StudentUniverse. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Please ask us to confirm what protection may apply to your booking. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Alternatively you can ask us for copies. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Change rules and fees can vary tremendously. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. You will need to input your traveling companions' details before entering your credit card information. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' You will need to know the legal name and date of birth of your friend(s). Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. Some countries also require a machine-readable passport and/or unstamped available pages.