Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Please note that the applicable cancellation policy depends on when we receive the tickets. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. If the delay is more than double the times set out above, 2-3 Three Rivers Business Centre, Felixstowe Road. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We do care about our customer and completing all amendment requests that we receive. Prices are life and always changing. Point blank refused and they sent a refund without any messages to inform me. The website is also easy to use. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Will I get a refund if I cancel my booking? Direct Ferries Limited has its registered office in London, United Kingdom. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Verification can help ensure real people write reviews about real companies. Can I request a ticket cancellation/change on behalf of another passenger? I have already picked up my ferry tickets. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Here's a list of resources you can use to check your refund status in My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. saved me almost 50% of the amount I have recently been having to pay for this journey. Channel View Road I appreciate that they are extremely busy atm , but find this unacceptable. Buying a ticket was easy but now to see how the experience on board will be in a few months! Refunds are always issued to the same credit / debit card that you used for your booking. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. For contact details visit our. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Your help will truly be appreciated. The money being shown on day 5 as having been taken by FerriesDirect. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. The travel agent will stamp and cancel your tickets. Our original booking made in January for April was cancelled by the ferry company. Thanks for taking the time to respond but you're mistaken about the cancellation. Holidaymakers struggle to get refunds. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. not great. I even tried to take a person off and they wanted 214?! I have travelled many times ever since my first positive booking experience. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. Dear Sue Sturgeon,Thank you for your feedback. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Up to 1 million prices are checked every day with more than a million crossings arranged each year. I tried to amend my booking several times. Ferryhopper applies a small modification fee of 6 (euros) per booking. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Londra, Inghilterra, Southampton SO19 6AJ England. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. 99% of travellers recommend this experience. Editor, Marcus Herbert. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. According to Desaru Coasts website, therell also be a bus station coming soon. Re: Uber service at RSW 5 years ago. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. We use dedicated people and clever technology to safeguard our platform. Wondering what happens if your ferry travel plans change? 2023 Trustpilot, Inc. All rights reserved. Would recommend at all cost, better buy is straight from actual company. Dear customer, Many thanks for your feedback! WebMessages 12. For contact details visit our contact us page. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Using this company, in this instance. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Get your BatamFast tickets to Desaru. Revenue impacts the experiences featured on this page. Click on a category below to reveal the related questions. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. No Please note: prices rise as space becomes less available. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Each ferry company has its own policy. All rights reserved. They never respond to mails and have no phone number. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Certainly worth trying your luck. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. How can this even be possible. The booking process was straight forward and I received my eticket without issue. We often link to other websites, but we can't be responsible for their content. The account will stay blocked until dispute will be resolved. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. WebYou cant reach them by phone which is a problem if you need acute help. Well done Direct Ferries. With some ferry companies we'll be able to I will never use this company again Report this review This company is totally unreliable and impossible to contact. You will save yourself money and hassle by booking direct. I have bought it carefully, I have checked my email, spam etc. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). We also ensure all reviews are published without moderation. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. It's a workaround but WAY cheaper than cabs. Terrible service, maybe not a scam but don't use them. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. For a better experience, please enable JavaScript in your browser before proceeding. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. Compare prices, times and shipping companies for your ferry using our price search. Download the Direct Ferries app or manage your booking online through My Account. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Please note that online requests for ticket changes can only be processed during business hours. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Our team will cancel your tickets and process your refund request. How can this be possible. It may not display this or other websites correctly. Could be a little clearer to help new customers. There is no contact number on the website to ring. Our customer support team will be happy to help. I will never book with this company again and I advise others to steer clear. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Thank you for booking with Direct Ferries. Maybe down to mobile network delays but thought I should let you know. Location is not clear? Less than 24-hours or failure to show for travel. Go directly to the companies providing the ferries. How long does it take for the refund to appear in my bank account? WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Please don't hesitate to contact us, if you have any queries. WebScore: 4.3/5 (13 votes) . General Inquiry/Feedback Request a Refund due to bad weather conditions, strikes, etc.). Verification can help ensure real people write reviews about real companies. I should have stayed with you ! Brittany Ferries issued us with credit notes. How we will print them is our big mystery, maybe they will work from a phone. How older, less computer savvy, or with no smart phone can work this out is a true mystery. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. 100% of travellers recommend this experience. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. These hydro boost systems are even smaller than the 12' boosters in use currently. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Date of experience: March 2022. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. I have attached documentation needed to prove the above incident. You can also discover ports and routes available. Rent-to-own and financing options allow you to get the trailer you need within your budget. This is why we offered you the closest alternative available we found with the ferry company you chose. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues.